Packaging, delivery and collection
How do you pack my order?
All online store orders will be cut and packed on the day of dispatch.
For all courier deliveries, we vacuum pack your fresh meat and smallgoods to ensure their best possible quality from our store to your kitchen. Vacuum packing seals in freshness, prevents oxidation and leakage during transit, and is an excellent option if you wish to freeze certain cuts. Some products, including sausages, are already frozen when dispatched; the product category or description will state ‘frozen’ where relevant. Please note that unopened packs of sausages can be safely refrozen as they were originally frozen in a blast chiller.
Your order is then packed into a Chilltainer with ice packs, ready for Courier Post to collect. If needed, they ensure all orders are kept chilled overnight in their main depots.
We prepare online orders fresh each day, so please be aware that some orders may take an extra day to prepare. Courier Post scan your order on collection from our premises which then notifies you by email of the delivery timing, normally the day after they collect from us.
If you are collecting your order from our Wanaka butcher’s shop, you can opt to have your products wrapped in paper, rather than vacuum-packed. However, please be aware some products, such as chicken, fresh salmon and marinated cuts, may leak and we typically pack these in plastic bags.
Can I pick up my order?
Absolutely! Please allow at least 24 hours for us to prepare your order ready for your collection. Click and collect orders placed Saturday or Monday will be ready for collection on Tuesday, and orders placed before 11am Tuesday to Friday are ready to pick up the next day. It’s helpful if you can provide us with an approximate pickup time as well. You’re welcome to specify a later day for collection if you wish.
How soon will my order be delivered?
Deliveries are generally overnight if ordered by 11am on a weekday. Orders placed from Thursday afternoon to Sunday night will be delivered the following Tuesday.
All deliveries are made during the day, so please consider the best address for daytime delivery of these perishable items. The courier will not leave your order if the delivery location is not suitable, and we take no responsibility for your meat order, if a secure/safe location is not provided for the courier.
What are the delivery areas?
Local includes Wanaka and Albert Town only.
Central Otago includes Hawea, Luggate, Queensberry, Tarras, Cardrona, Glendhu Bay, Cromwell, Queenstown and Alexandra.
Rest of Otago and Southland is all of Otago outside the above areas, plus Southland.
Other regions of New Zealand are self-explanatory, but please let us know if you have any queries.
Please note all rural delivery addresses have a $4 surcharge. Please consider whether your rural delivery contractor can handle perishable items.
What days do you deliver?
We deliver Tuesday to Friday.
If you have any queries, please call us on 03 4435017 or email firstname.lastname@example.org and we’ll get back to you as soon as we can.